How can I get my Refund?

Our refund policies are simple. You can claim refund by:

1. Call us om our number 060 341 3011 or;

2. Send us an email at ola@madebymarios.com or;

3. Contact us via our contact us page

Methods of Payment and Refund

When returning an item, how you paid for your item will determine how your refund is processed.

Credit / Debit Card – Your refund will go back to the same card you purchased on.

PayPal – This will be debited into your PayPal account straight away.

EFT - We will EFT back into your account within 5 working days.

Zapper - We will request your banking details and EFT you within 5 working days.

Returning a Faulty Product

Sometime due to some unexpected the product suffer manufacturing defect. We always like to ensure that this situation shall be resolved for our customers in minimum time and fuss.

For returning or exchanging faulty products, you can contact our back office staff for all you queries and process relating to return, exchange, cancellation and refund for the product.

Partial Refund

Partial Refund are allowed subject to confirmation from our back office staff. Partial refund will be made in case of partial refund.

Unethical order & Cancellation Policy

In case of any product purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and https://www.madebymarios.com will not be liable to pay any refund to you in all such cases.

Refund Cycle:

Complete refund process normally takes about 10-15 working days from the date of confirmation of refund. No credit until product has arrived.

Products purchased in Store:

Please note any product purchased in store must be returned at the store of purchase and cannot be redeemed for an online purchase. The store will then contact the merchandiser in the area for a refund and will replace your item in store. The above delivery and returns policy is only relative to purchases made on the website www.madebymarios.com and not for any other purchases from merchandisers, resellers etc.